Shipping & Delivery

Where’s My Order?

We know how exciting it is to wait for your order.

Once your order has been shipped, you’ll receive a tracking number by email so you can follow your package every step of the way.

If you have any issues tracking your order, feel free to contact us at:
darelisupport @gmail.com

Tracking numbers usually become available within 4–6 business days after placing your order.

If you still haven’t received your tracking information after 7 business days, please contact our support team and we’ll gladly assist you.

Need to make changes to your order?

You have up to 24 hours after placing your order to request:

Once your order has been processed or shipped, we may no longer be able to modify it.

For more information, please review our Return & Refund Policy.

We carefully package every order, but in rare cases items may arrive damaged during shipping.

If this happens, please contact us within 48 hours of delivery and include:

We’ll review the issue and arrange a replacement or solution as quickly as possible.

Depending on your country, customs fees, import taxes, or duties may apply.

These charges are determined by your local customs authority and are the responsibility of the customer.

Unfortunately, Sugaré Paris has no control over these charges.

If you have any questions regarding your order, shipping, or tracking, feel free to contact us anytime.

Our support team usually replies within 1–2 business days.